Effective Date: 04 October 2025
 
1. Introduction

Welcome to Xenon Energy Pty (Ltd). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.xenonenergy.co.za) to make a purchase, or interact with us in any way. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following personal information: 
Identity information: Name, surname, ID number, date of birth.  
Contact details: Email address, phone number, billing and shipping address.
Payment information: Credit/debit card details (processed securely through our payment gateway).
Order information: Products purchased, order history, preferences, and feedback.
Technical information: IP address, device type, browser type, operating system, and website usage analytics.
Marketing information: Communication preferences, feedback, and participation in promotions or surveys. 
We only collect data necessary for providing our services and improving your experience.

3. How We Collect Information

We collect personal information through:

• Online forms during checkout, account registration, or newsletter sign-up.
• Cookies and analytics tools when you browse our website.
• Direct communication via email, chat, or phone.
• Third-party integrations such as payment processors or delivery services. 
  
  

4. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing orders and delivering products.
• Providing customer service and support.
• Processing payments securely.
• Sending order updates, invoices, and receipts.
• Customizing and improving your shopping experience.
• Sending promotional emails (only if you’ve opted in).
• Detecting and preventing fraud or misuse of our website.
• Complying with legal obligations and resolving disputes.

5. Cookies and Tracking

We use cookies to enhance your experience and to:

• Remember your cart and preferences.
• Improve website functionality and performance.
• Analyze site traffic and marketing effectiveness.

You can disable cookies in your browser settings, but some website features may not function properly without them.

6. Sharing Your Information

We only share your information when necessary and with trusted partners who help us operate our business, including:

• Payment gateways (e.g., PayFast, PayGate, or Yoco).
• Delivery and courier partners (for order fulfillment).
• Analytics and marketing providers (e.g., Google Analytics, Meta Ads).
• IT service providers (for website hosting and maintenance). 

All third parties are required to maintain the confidentiality and security of your information.
We do sell, rent, or trade your personal data to third parties.

7. Data Retention

We retain personal data only as long as necessary to:

• Complete transactions and provide after-sales support.
• Fulfill legal, tax, and accounting obligations.
• Resolve disputes or enforce agreements. 

When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We use secure servers, SSL encryption, firewalls, and regular system monitoring to protect your personal data.
Payment information is processed through PCI DSS-compliant payment gateways — we never store your card details on our servers.

9. Your Rights

You have the right to:

• Access and request a copy of your personal information.
• Correct or update your personal details.
• Withdraw consent for marketing communications.
• Request deletion of your personal data (subject to legal retention requirements).
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data is being misused. 

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

 
10. International Data Transfers

If your data is transferred outside South Africa (for example, to cloud servers or service providers), we ensure adequate safeguards and compliance with POPIA and GDPR standards.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review it periodically to stay informed.

12. Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact us:

Contact Us